Calling · IVR · Ludhiana
IVR service for businesses in Ludhiana
An IVR answers the phone with a short menu, such as press 1 for sales and press 2 for support, and sends each caller to the right person. It keeps your team free for calls that need a human.
A menu that answers before anyone picks up.
Customers who ring a business with a single number often wait while someone works out who should take the call. An IVR does that sorting for you. The caller hears a greeting, chooses an option, and the call goes to the team or extension that handles it.
Wipra sets up the IVR menu on your office number, for example press 1 for sales and press 2 for support. Tell us who should answer each option and we will configure it. If you would rather have callers simply say what they need, Panky, our AI voice agent, answers in a natural voice and passes the call to a person when it needs one.
Plan your menu in three steps.
- List the reasons people callSales, support, deliveries, accounts: write down the three or four main reasons customers ring you.
- Decide who answers each optionMatch every option to an extension or a team, for example one extension for the counter and another for the office.
- Choose the greetingWrite a short greeting with your business name and the options, and tell us the language your customers use.
What a menu does for the phone.
Right team, first time
Callers choose an option and reach the extension that handles it.
Extensions behind one number
Your public number stays the same while the team behind it can change.
Panky as the alternative
An AI voice agent that talks to callers instead of asking them to press keys.
Fewer interruptions
Only the right person is pulled away, and the rest of the team keeps working.
Where an IVR helps.
Offices
Separate options for new enquiries, existing clients and accounts.
Factories
Buyers, suppliers and transport teams reach different desks without a switchboard operator.
Shops with a busy counter
A short menu keeps repeat questions away from the person serving customers.
Questions
Frequently asked questions
What is an IVR?
IVR stands for interactive voice response. It is the automatic greeting and menu a caller hears before reaching a person.
Do we need new phones?
No. Your team answers on the WCall app on Android or iPhone, and each menu option connects to an extension.
Can callers talk instead of pressing keys?
Yes, with Panky, our AI voice agent. It talks with the caller, passes on what they need, and hands over to a person when required.
What does it cost?
Talk to us for plans and pricing and we will help you choose.
Get WCall
Get calls to the right desk.
Tell us who should answer each kind of call and we will help you plan the menu.
Sales +91 63901 63901 · info@wipra.in
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