Privacy policy

Last updated: 7 October 2026

This policy explains what personal data we collect through this website, why we collect it, who sees it, how long we keep it, and the choices you have. We handle personal data in line with the Digital Personal Data Protection Act, 2023 of India.

1. Who we are

This website is run by Wipra One, Ludhiana. Broadband services are provided by Wipra Broadband Private Limited. Calling, camera, AI and cloud services are provided by Wipra Solutions Private Limited. In this policy, “Wipra One”, “we” and “us” mean the team that runs this website and decides how the data collected here is used.

Our address: SCO-18, Cabin 701, 7th Floor, Feroze Gandhi Market, Ludhiana 141001.

2. What we collect

We collect only what you choose to send us, plus a small amount of technical data.

• Name, when you ask for a call back or create an account.
• Mobile number, so that we can call you back or reach you about your request.
• Email address, when you give it to us (optional on the call-back form; required for the “Notify me” sign-up and for account creation).
• Your message and the topic you pick, such as home broadband, WCall, WCam + AI, Entertainment or Panky AI.
• Technical data: your IP address is stored with each enquiry to help us stop spam and abuse, and our web server keeps standard access logs (IP address, time, page requested, browser type).

Please do not send us sensitive information such as passwords, bank details or identity numbers through the website forms.

3. Why we use your data

• To call you back, answer your enquiry and tell you about the service you asked about.
• To tell you when a service you signed up to hear about, such as Wipra Cloud, opens.
• To set up and run your account and services.
• To keep the website secure and to prevent spam and misuse.
• To meet our legal obligations.

We use your data for these purposes because you gave it to us for them. We do not use enquiry details for unrelated marketing.

4. Who sees your data

Your enquiry is read by our sales and support team. When a new enquiry arrives, a WhatsApp alert is sent to a member of our team so that someone can call you quickly. We use Cloudflare to deliver this website securely. We do not sell your personal data, and we do not share it with advertisers.

We may disclose data where the law requires it, for example to a court or a government authority acting within its powers.

5. How long we keep it

• Enquiries and sign-ups sent through this website are kept for 180 days and then deleted automatically.
• Web server access logs are kept for 30 days.
• If you become a customer, the information needed to provide and bill your service is kept under the terms of that service and as the law requires.

6. Your rights

Under the Digital Personal Data Protection Act, 2023 you may:

• ask for a summary of the personal data we hold about you and how we use it;
• ask us to correct or complete your data;
• ask us to erase your data (we will do so unless the law requires us to keep it);
• withdraw your consent at any time (this does not affect what we did before you withdrew it);
• nominate another person to exercise these rights for you if you die or become unable to do so; and
• have your complaint heard and resolved.

To use any of these rights, contact us using the details in section 10. We will reply within a reasonable time. If you are not satisfied with our reply, you may complain to the Data Protection Board of India.

7. Children

This website is for adults. We do not knowingly collect personal data from anyone under 18 years of age. If a parent or guardian believes a child has sent us data, please contact us and we will delete it.

8. Security

We keep enquiry records on servers we operate, with restricted access, and this website is served over an encrypted (HTTPS) connection. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we work to protect your data and will tell you and the authorities if a breach affects you, as the law requires.

9. Cookies and similar technologies

We use a self-hosted, privacy-friendly analytics tool that counts visits without setting cookies and respects your browser’s “Do Not Track” setting. Your browser may store your light/dark and reduced-motion choices on your own device so the site remembers them. These are not shared with anyone.

10. Contact and grievances

For any question about this policy, to use your rights, or to raise a complaint, contact Wipra One:

• Support: +91 76102 75102
• Email: info@wipra.in
• Post: Wipra One, SCO-18, Cabin 701, 7th Floor, Feroze Gandhi Market, Ludhiana 141001

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. If we make a significant change, we will say so on this website.