WCall · Call recording · Ludhiana
Business call recording in Ludhiana
Orders, quotations and complaints are often agreed on a phone call. Call recording gives your business a record of what was said, so a disagreement a month later does not turn into one person's word against another's.
A record of what was agreed.
Many businesses take orders by phone: quantities, rates and delivery dates are settled in a two-minute call and then forgotten. When a customer remembers it differently, there is nothing to check. A recorded call can be played back, and it is also useful for training new staff on how to speak to customers.
Call recording is part of WCall, together with intercom, forward to mobile and missed-call alerts, and it works with the app on iPhone and Android. Ask our team how long recordings are kept, which plan includes them and how you can listen to calls back.
Using call recording well.
- Decide which calls matterOrders, complaints and payment promises are the usual ones. Pick the lines that carry them.
- Tell your callersMany businesses mention in the greeting that calls may be recorded. Do this in a way that suits your customers.
- Keep it for a reasonUse recordings to settle disputes and to coach staff, and decide who in your company may listen.
Recording alongside the rest of the phone.
Call recording
Calls on your office line are recorded by WCall.
Call history
Calls on the number are listed in one place.
Encrypted voice
Voice is encrypted between the app and our network.
Android and iPhone
The WCall app runs on both, so staff are covered wherever they are.
Who uses it.
Trading and wholesale shops
Rates and quantities agreed on the phone can be checked later.
Factories and suppliers
Delivery dates and specifications confirmed by phone are on record.
Offices with support lines
Review how complaints were handled and help new staff learn.
Questions
Frequently asked questions
Does WCall record calls?
Yes. WCall records calls on your office line. Ask us how recording is set up on your number.
Which plan includes recording, and how long is it kept?
Talk to us. We will explain which WCall plan fits your business, how long recordings are kept and how you play them back.
Do I have to tell callers?
It is good practice to tell callers that calls may be recorded. Check any legal requirement for your business with your adviser.
Is recording the same as call history?
No. Call history lists the calls; a recording is the audio of a call. WCall gives you both.
Get WCall
Keep a record of every important call.
Tell us which calls you want to keep and we will explain how recording works on your number.
Sales +91 63901 63901 · info@wipra.in
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